Author Question: Discuss routine messages and how a nonroutine issue should be responded to. What will be an ideal ... (Read 78 times)

colton

  • Hero Member
  • *****
  • Posts: 627
Discuss routine messages and how a nonroutine issue should be responded to.
 
  What will be an ideal response?

Question 2

Why is goodwill important in business?
 
  What will be an ideal response?



olivia_paige29

  • Sr. Member
  • ****
  • Posts: 334
Answer to Question 1

Answer: Routine messages are non-sensitive, straightforward communications. They answer questions, provide information, or confirm agreements. Informational messages that are considered routine are those replying to requests, responding to claims, confirming information, making announcements, or providing instructions. However, if the information will surprise, disappoint, or anger the audience, the message is not considered to be routine. Routine messages do require organization, clarity, and courtesy, but they do not require persuasion or preparing the audience for a shock, or to deal with bad news. These kinds of bad-news messages generally require the indirect organizational approach, to build up to the bad news, while the majority of routine messages use the direct organizational approach. The question of an apology is also one that must be considered in these types of requests. Overall they require a sensitivity that differentiates them from routine messages.

Answer to Question 2

Answer: Goodwill is a term used to describe the attitude of friendliness and caring that is central to creating, solidifying, and maintaining relationships. Business depends on good relationships, so goodwill is extremely important. Goodwill techniques (e.g., using a you perspective, highlighting audience benefits, etc.) make your audience more receptive to your message, and also make them feel good about their business relationship with you. With a good relationship established, you will be able to work more easily and effectively with people. People are more likely to want to do business with you and to help you if they feel good about the relationship. If someone feels valued and appreciated and taken care of, they are more likely to return the favor and show the same kind of behavior toward you.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

The highest suicide rate in the United States is among people ages 65 years and older. Almost 15% of people in this age group commit suicide every year.

Did you know?

Malaria was not eliminated in the United States until 1951. The term eliminated means that no new cases arise in a country for 3 years.

Did you know?

Dogs have been used in studies to detect various cancers in human subjects. They have been trained to sniff breath samples from humans that were collected by having them breathe into special tubes. These people included 55 lung cancer patients, 31 breast cancer patients, and 83 cancer-free patients. The dogs detected 54 of the 55 lung cancer patients as having cancer, detected 28 of the 31 breast cancer patients, and gave only three false-positive results (detecting cancer in people who didn't have it).

Did you know?

All adverse reactions are commonly charted in red ink in the patient's record and usually are noted on the front of the chart. Failure to follow correct documentation procedures may result in malpractice lawsuits.

Did you know?

When taking monoamine oxidase inhibitors, people should avoid a variety of foods, which include alcoholic beverages, bean curd, broad (fava) bean pods, cheese, fish, ginseng, protein extracts, meat, sauerkraut, shrimp paste, soups, and yeast.

For a complete list of videos, visit our video library