Author Question: Discuss routine messages and how a nonroutine issue should be responded to. What will be an ideal ... (Read 89 times)

colton

  • Hero Member
  • *****
  • Posts: 627
Discuss routine messages and how a nonroutine issue should be responded to.
 
  What will be an ideal response?

Question 2

Why is goodwill important in business?
 
  What will be an ideal response?



olivia_paige29

  • Sr. Member
  • ****
  • Posts: 334
Answer to Question 1

Answer: Routine messages are non-sensitive, straightforward communications. They answer questions, provide information, or confirm agreements. Informational messages that are considered routine are those replying to requests, responding to claims, confirming information, making announcements, or providing instructions. However, if the information will surprise, disappoint, or anger the audience, the message is not considered to be routine. Routine messages do require organization, clarity, and courtesy, but they do not require persuasion or preparing the audience for a shock, or to deal with bad news. These kinds of bad-news messages generally require the indirect organizational approach, to build up to the bad news, while the majority of routine messages use the direct organizational approach. The question of an apology is also one that must be considered in these types of requests. Overall they require a sensitivity that differentiates them from routine messages.

Answer to Question 2

Answer: Goodwill is a term used to describe the attitude of friendliness and caring that is central to creating, solidifying, and maintaining relationships. Business depends on good relationships, so goodwill is extremely important. Goodwill techniques (e.g., using a you perspective, highlighting audience benefits, etc.) make your audience more receptive to your message, and also make them feel good about their business relationship with you. With a good relationship established, you will be able to work more easily and effectively with people. People are more likely to want to do business with you and to help you if they feel good about the relationship. If someone feels valued and appreciated and taken care of, they are more likely to return the favor and show the same kind of behavior toward you.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

After a vasectomy, it takes about 12 ejaculations to clear out sperm that were already beyond the blocked area.

Did you know?

Nitroglycerin is used to alleviate various heart-related conditions, and it is also the chief component of dynamite (but mixed in a solid clay base to stabilize it).

Did you know?

All adverse reactions are commonly charted in red ink in the patient's record and usually are noted on the front of the chart. Failure to follow correct documentation procedures may result in malpractice lawsuits.

Did you know?

The eye muscles are the most active muscles in the whole body. The external muscles that move the eyes are the strongest muscles in the human body for the job they have to do. They are 100 times more powerful than they need to be.

Did you know?

Adult head lice are gray, about ? inch long, and often have a tiny dot on their backs. A female can lay between 50 and 150 eggs within the several weeks that she is alive. They feed on human blood.

For a complete list of videos, visit our video library