Author Question: What type of request message would benefit from more explanation and persuasion than usual? A) ... (Read 92 times)

krzymel · **on:** Jun 23, 2018

What type of request message would benefit from more explanation and persuasion than usual?

A) When asking for a favor
B) When providing instructions
C) When responding to claims
D) When confirming information
E) When providing instructions

Question 2

Which of the following would encourage the more positive response to a routine message?

A) A request implied in a communication about an unrelated topic
B) A request made by letter
C) A request made at a group meeting
D) A request made using email
E) A request made in person

annierak · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: A
Explanation: A) In some cases, you will be asking people to do you a favor, something that they have no obligation to do. This second kind of request often requires more explanation and persuasion.

Answer to Question 2

Answer: E
Explanation: E) The manager should chose a face-to-face conversation because doing so might encourage the employee to respond more positively. Most people would most likely find it more difficult to refuse the request in a face-to-face conversation, or over the phone, than if they had received the same message by email.