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Author Question: What type of request message would benefit from more explanation and persuasion than usual? A) ... (Read 81 times)

krzymel

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on: Jun 23, 2018
What type of request message would benefit from more explanation and persuasion than usual?
 
  A) When asking for a favor
  B) When providing instructions
  C) When responding to claims
  D) When confirming information
  E) When providing instructions

Question 2

Which of the following would encourage the more positive response to a routine message?
 
  A) A request implied in a communication about an unrelated topic
  B) A request made by letter
  C) A request made at a group meeting
  D) A request made using email
  E) A request made in person


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annierak

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) In some cases, you will be asking people to do you a favor, something that they have no obligation to do. This second kind of request often requires more explanation and persuasion.

Answer to Question 2

Answer: E
Explanation: E) The manager should chose a face-to-face conversation because doing so might encourage the employee to respond more positively. Most people would most likely find it more difficult to refuse the request in a face-to-face conversation, or over the phone, than if they had received the same message by email.


krzymel

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Reply 2 on: Jun 23, 2018
Gracias!

ecabral0

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Reply 3 on: Yesterday
:D TYSM

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