Author Question: Most dissatisfied customers complain to the company about poor services or products. Indicate ... (Read 134 times)

APUS57

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Most dissatisfied customers complain to the company about poor services or products.
 
  Indicate whether the statement is true or false.

Question 2

1. Total Quality Management (TQM) emerged in response to Japanese auto manufacturers surpassing American manufacturers in both quality and design.
 
  Indicate whether the statement is true or false.



gasdhashg

  • Sr. Member
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  • Posts: 335
Answer to Question 1

False

Answer to Question 2

True



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