When making claims or requesting adjustments, what should be ...

[Diane]

When making claims or requesting adjustments, what should be included in the opening?
 
  A) An apology for the inconvenience caused
  B) A straightforward statement of the problem
  C) A neutral buffer statement
  D) An expression of your anger and frustration
  E) A complete and specific explanation of the details of the problem

Question 2

When making claims or requesting adjustments, you should do what?
 
  A) Avoid revealing your contact information.
  B) Use the indirect approach.
  C) Always maintain a professional tone.
  D) Leave the specific course of action to the reader.
  E) Warn the reader of the consequences of inaction.

[amynguyen1221]

Answer to Question 1

Answer: B
Explanation: B) If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In most cases, and especially in your first message, assume that a fair adjustment will be made and use a direct request. Open with a straightforward statement of the problem.

Answer to Question 2

Answer: C
Explanation: C) If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner. In most cases, and especially in your first message, assume that a fair adjustment will be made and use a direct request.

[Diane]

Thank you

[amynguyen1221]

Happy to help you