When deciding to use a routine request format, which of the ...

[Mr3Hunna]

When deciding to use a routine request format, which of the following should you do?
 
  A) Use a demanding tone to ensure compliance.
  B) Assume that your audience will comply.
  C) Avoid spelling out exactly what you want.
  D) First offer a justification for the request.
  E) Use the phrase thank you in advance.

Question 2

When making a routine request, what should the writer do in the body of the message?
 
  A) Put the most important request at the end.
  B) Explain and justify the request.
  C) Address all topics in one question.
  D) Offer apologies for any inconvenience caused.
  E) Include contact information.

[wshriver]

Answer to Question 1

Answer: B
Explanation: B) Making requests is a routine part of business. In most cases, your audience will be prepared to comply, as long as you're not being unreasonable.

Answer to Question 2

Answer: B
Explanation: B) Use the body of your message to explain your request. Make the explanation a smooth and logical outgrowth of your opening remarks. If complying with the request could benefit the reader, be sure to mention that.