Answer to Question 1
Answer: C
Explanation: C) After confirming the content, organization, and tone of your message, make a second pass to improve readability. Most professionals are inundated with more reading material than they can ever hope to consume, and they'll appreciate your efforts to make your documents easier to readand easier to skim for the highlights when they don't have time to read in depth.
Answer to Question 2
Answer: Successful communicators recognize that the first draft is rarely as tight, clear, and compelling as it needs to be. Careful revision improves the effectiveness of your messages and sends a strong signal to your readers that you respect their time and care about their opinions. Grammar, clarity and other qualities can be especially important with digital, particularly if these messages are the only contact your audience has with you. First, poor-quality messages create an impression of poor-quality thinking, and even minor errors can cause confusion, frustration, and costly delays. Second, assume that anything you write for digital channels will be stored forever and could be distributed far beyond your original audience. Don't join the business professionals who have seen ill-considered or poorly written messages wind up in the news media or as evidence in lawsuits or criminal cases. The secret to simplicity is careful revisiontransformin g a rambling, unfocused message into a lively, direct message that gets attention and spurs action.
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