To best maintain productive relationships with customers and ...

[Chloeellawright]

To best maintain productive relationships with customers and suppliers, what type of communication tool is often most important?
 
  A) Blogs
  B) Face to face meetings
  C) Twitter feeds
  D) LinkedIn
  E) Emails

Question 2

Identify at least five diverse groups in an organization and identify communication skills and tools that might work best when communicating with those in a diverse or multicultural setting.
 
  What will be an ideal response?

[af]

Answer to Question 1

Answer: B
Explanation: B) Even the best technologies can hinder communication if they are overused. Speaking with people over the phone or in person can take more time and effort, and can sometimes force you to confront unpleasant situations directly, but it is often essential for solving tough problems and maintaining productive relationships.

Answer to Question 2

Answer: Types of diversity might include any of the following: people from a variety of cultures, people who differ in race, age, gender, sexual orientation, national and regional attitudes and beliefs, family structure, religion, native language, physical and cognitive abilities, life experience, and educational background. For any of those identified, skills that would improve communications with those would include seeking mutual ground, sending and receiving messages without judgment, sending messages that are honest and respecting cultural differences. Tools that might improve the communication process might include technology such as mobile devices, different styles of technology use, overlooking dress customs, being aware of days or times meetings are scheduled, telecommuting, and using assistive technologies. Communication would be more effective if ethnocentrism and stereotyping is avoided, understanding that not everyone thinks alike, and tolerating ambiguity, superficial factors, and recognizing cultural bias in oneself.