When writing business reports for outsiders (such as customers or ...

[wrbasek0]

When writing business reports for outsiders (such as customers or suppliers), it is best to
 
  A) use a more formal tone than you would for an internal audience.
  B) use a less formal tone than you would for an internal audience.
  C) include personal references such as you and us.
  D) use a great deal of idiomatic language.
  E) use contractions whenever possible.

Question 2

Writing for audiences of another culture usually requires
 
  A) a more formal style.
  B) a humorous anecdote.
  C) colorful adjectives or adverbs.
  D) the use of contractions such as we've to retain a conversational tone.
  E) the use of as much jargon as possible.

[komodo7]

Answer to Question 1

Answer: A
Explanation: A) A more formal tone is appropriate for longer reports, especially those that deal with controversial or complex information. You also need a more formal tone when your report will be sent to other parts of the organization or to outsiders, such as customers, suppliers, or members of the community.

Answer to Question 2

Answer: A
Explanation: A) Communicating with people in other cultures often calls for more formality, for two reasons. The business environment outside the United States tends to be more formal in general, and that formality must be reflected in your communication.