List at least three guidelines that can help you avoid being ...

[Melani1276]

List at least three guidelines that can help you avoid being accused of defamation.
 
  What will be an ideal response?

Question 2

Offering discounts on future purchases, free merchandise, or other considerations in negative messages about business transactions
 
  A) is almost always viewed as a hollow, insincere gesture.
  B) should be avoided since it acknowledges guilt.
  C) is a good idea only when dealing with government contracts.
  D) has been shown to worsen relationships rather than repair them.
  E) can go a long way to rebuilding a customer's confidence in your company.

[k2629]

Answer to Question 1

Answer: (1) Refrain from using any kind of abusive language; (2) Provide accurate information and stick to the facts; (3) Never let anger or malice motivate your messages; (4) Consult your company's legal advisers whenever you think a message might have legal consequences;
(5) Communicate honestly; (6) Emphasize a desire for a good relationship in the future.

Answer to Question 2

Answer: E
Explanation: E) To help repair the damage to the relationship and encourage repeat business, many companies offer discounts on future purchases, free merchandise, or other considerations. Even modest efforts can go a long way to rebuilding a customer's confidence in your company.

[Melani1276]

Thanks for the timely response, appreciate it

[smrtceo]

Excellent