Author Question: List at least three guidelines that can help you avoid being accused of defamation. What will be ... (Read 71 times)

Melani1276 · **on:** Jun 23, 2018

List at least three guidelines that can help you avoid being accused of defamation.

What will be an ideal response?

Question 2

Offering discounts on future purchases, free merchandise, or other considerations in negative messages about business transactions

A) is almost always viewed as a hollow, insincere gesture.
B) should be avoided since it acknowledges guilt.
C) is a good idea only when dealing with government contracts.
D) has been shown to worsen relationships rather than repair them.
E) can go a long way to rebuilding a customer's confidence in your company.

k2629 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: (1) Refrain from using any kind of abusive language; (2) Provide accurate information and stick to the facts; (3) Never let anger or malice motivate your messages; (4) Consult your company's legal advisers whenever you think a message might have legal consequences;
(5) Communicate honestly; (6) Emphasize a desire for a good relationship in the future.

Answer to Question 2

Answer: E
Explanation: E) To help repair the damage to the relationship and encourage repeat business, many companies offer discounts on future purchases, free merchandise, or other considerations. Even modest efforts can go a long way to rebuilding a customer's confidence in your company.