According to your textbook, which of the following techniques is ...

[Jkov05]

According to your textbook, which of the following techniques is a best practice for delivering bad news?
 
  A) Maximize the space devoted to it.
  B) Make the bad news seem trivial.
  C) Withhold important information.
  D) Deemphasize it visually and grammatically.
  E) Emphasize how much you wish you had good news.

Question 2

The buffer of a negative message
 
  A) should be neutral and noncontroversial.
  B) implicitly says no.
  C) is a form of apology.
  D) should be very vague about the subject of the message.
  E) allows you to indicate fault before stating the bad news.

[iceage]

Answer to Question 1

Answer: D
Explanation: D) You can use visual and grammatical techniques to deemphasize bad news.

Answer to Question 2

Answer: A
Explanation: A) A buffer should be neutral and noncontroversial, but also sincere, genuine, and relevant. A poorly written buffer serves no purpose. The recipient views a poorly written buffer as a ploy and feels extra resentment for being handled. A well-chosen buffer makes the bad news more acceptable.

[Jkov05]

Excellent

[miss.ashley]

Gracias!