If you're using the direct approach to deliver a negative ...

[segrsyd]

If you're using the direct approach to deliver a negative message,
 
  A) save the bad news for last.
  B) state the bad news at the beginning.
  C) embed the bad news in a parenthetical expression.
  D) subordinate the bad news in a compound sentence.
  E) begin with a neutral buffer.

Question 2

If you choose to apologize in a negative message, you should
 
  A) phrase the apology in a conditional manner (If I have offended anyone ...).
  B) imply that not all of the blame lies with you or your company.
  C) be sincere and make it a true apology.
  D) always demonstrate sincerity, but never accept blame.
  E) always urge the reader to avoid legal action.

[Tonyam972]

Answer to Question 1

Answer: B
Explanation: B) With the direct approach, open the message with the bad news.

Answer to Question 2

Answer: C
Explanation: C) Apologies in business can be fraught with difficulties. Before apologizing, make sure that you are not jeopardizing your company or yourself in some way. Any apology you do end up making should be sincere and honest, even if it is limited in scope.