« previous next »

Author Question: When responding positively to a request, the goal is to A) increase future sales. B) leave the ... (Read 81 times)

bb

  • Hero Member
  • *****
  • Posts: 544
on: Jun 23, 2018
When responding positively to a request, the goal is to
 
  A) increase future sales.
  B) leave the reader with a good impression of you and your firm.
  C) imply good news without clearly stating it.
  D) answer the most important questions.
  E) provide details that will help the reader make a decision.

Question 2

A routine positive message should never include negative information.
 
  Indicate whether the statement is true or false.


bulacsom

  • Sr. Member
  • ****
  • Posts: 329
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: B
Explanation: B) When you are responding positively to a request, sending routine announcements, or sending a positive or goodwill message, you have several goals: to communicate the information or the good news, answer all questions, provide all required details, and leave your reader with a good impression of you and your firm.

Answer to Question 2

Answer: FALSE
Explanation: Routine messages can be both positive and negative. For example, in a routine message you may need to state that you will not be able to attend a future meeting. This may be unfortunate, but your audience will appreciate your informing them of the situation so they can make alternate plans.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

In Eastern Europe and Russia, interferon is administered intranasally in varied doses for the common cold and influenza. It is claimed that this treatment can lower the risk of infection by as much as 60–70%.

Did you know?

As many as 28% of hospitalized patients requiring mechanical ventilators to help them breathe (for more than 48 hours) will develop ventilator-associated pneumonia. Current therapy involves intravenous antibiotics, but new antibiotics that can be inhaled (and more directly treat the infection) are being developed.

Did you know?

More than 20 million Americans cite use of marijuana within the past 30 days, according to the National Survey on Drug Use and Health (NSDUH). More than 8 million admit to using it almost every day.

Did you know?

Certain topical medications such as clotrimazole and betamethasone are not approved for use in children younger than 12 years of age. They must be used very cautiously, as directed by a doctor, to treat any child. Children have a much greater response to topical steroid medications.

Did you know?

On average, someone in the United States has a stroke about every 40 seconds. This is about 795,000 people per year.

Phytochrome controls germination by responding to red/far red light signals. Phytochrome controls germination by responding to red/far red light signals.
projections of future oil production projections of future oil production
W-4 form used by employees to request IRS withholding. W-4 form used by employees to request IRS withholding.
Six-Step Process for Goal-Oriented Planning Six-Step Process for Goal-Oriented Planning
Projections of global temperature depend heavily on the level of future greenhouse gas emissions Projections of global temperature depend heavily on the level of future greenhouse gas emissions
Effect of an Increase in gA,2 on Productivity and Output Effect of an Increase in gA,2 on Productivity and Output
Video: Introduction to Human Immunodeficiency Virus (HIV)

For a complete list of videos, visit our video library