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Author Question: When responding positively to a request, the goal is to A) increase future sales. B) leave the ... (Read 76 times)

bb

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on: Jun 23, 2018
When responding positively to a request, the goal is to
 
  A) increase future sales.
  B) leave the reader with a good impression of you and your firm.
  C) imply good news without clearly stating it.
  D) answer the most important questions.
  E) provide details that will help the reader make a decision.

Question 2

A routine positive message should never include negative information.
 
  Indicate whether the statement is true or false.


bulacsom

  • Sr. Member
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  • Posts: 329
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: B
Explanation: B) When you are responding positively to a request, sending routine announcements, or sending a positive or goodwill message, you have several goals: to communicate the information or the good news, answer all questions, provide all required details, and leave your reader with a good impression of you and your firm.

Answer to Question 2

Answer: FALSE
Explanation: Routine messages can be both positive and negative. For example, in a routine message you may need to state that you will not be able to attend a future meeting. This may be unfortunate, but your audience will appreciate your informing them of the situation so they can make alternate plans.


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