« previous next »

Author Question: When responding positively to a request, the goal is to A) increase future sales. B) leave the ... (Read 38 times)

bb

  • Hero Member
  • *****
  • Posts: 544
on: Jun 23, 2018
When responding positively to a request, the goal is to
 
  A) increase future sales.
  B) leave the reader with a good impression of you and your firm.
  C) imply good news without clearly stating it.
  D) answer the most important questions.
  E) provide details that will help the reader make a decision.

Question 2

A routine positive message should never include negative information.
 
  Indicate whether the statement is true or false.


bulacsom

  • Sr. Member
  • ****
  • Posts: 329
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: B
Explanation: B) When you are responding positively to a request, sending routine announcements, or sending a positive or goodwill message, you have several goals: to communicate the information or the good news, answer all questions, provide all required details, and leave your reader with a good impression of you and your firm.

Answer to Question 2

Answer: FALSE
Explanation: Routine messages can be both positive and negative. For example, in a routine message you may need to state that you will not be able to attend a future meeting. This may be unfortunate, but your audience will appreciate your informing them of the situation so they can make alternate plans.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Asthma occurs in one in 11 children and in one in 12 adults. African Americans and Latinos have a higher risk for developing asthma than other groups.

Did you know?

Walt Disney helped combat malaria by making an animated film in 1943 called The Winged Scourge. This short film starred the seven dwarfs and taught children that mosquitos transmit malaria, which is a very bad disease. It advocated the killing of mosquitos to stop the disease.

Did you know?

Atropine, along with scopolamine and hyoscyamine, is found in the Datura stramonium plant, which gives hallucinogenic effects and is also known as locoweed.

Did you know?

People who have myopia, or nearsightedness, are not able to see objects at a distance but only up close. It occurs when the cornea is either curved too steeply, the eye is too long, or both. This condition is progressive and worsens with time. More than 100 million people in the United States are nearsighted, but only 20% of those are born with the condition. Diet, eye exercise, drug therapy, and corrective lenses can all help manage nearsightedness.

Did you know?

Elderly adults are at greatest risk of stroke and myocardial infarction and have the most to gain from prophylaxis. Patients ages 60 to 80 years with blood pressures above 160/90 mm Hg should benefit from antihypertensive treatment.

Phytochrome controls germination by responding to red/far red light signals. Phytochrome controls germination by responding to red/far red light signals.
China’s 8% annual increase in oil consumption China’s 8% annual increase in oil consumption
Looking to the Future Looking to the Future
The Head Start program was designed to increase the school readiness of low-income children. The Head Start program was designed to increase the school readiness of low-income children.
Greenhouse gases increase in the stratosphere Greenhouse gases increase in the stratosphere
How an Increase in Income Inequality Affects the Desired Tax Rate How an Increase in Income Inequality Affects the Desired Tax Rate
Video: Enzyme-Catalyzed Reactions

For a complete list of videos, visit our video library