Which of the following is not a potentially life-threatening call from a patient?
A) Patient stating he or she is depressed and wants to commit suicide
B) Patient complaint that bill has been turned over to a collection agency
C) Mother stating that her two-year-old has swallowed the contents of a bottle of Tylenol
D) Complaint that patient has chest pain and is in respiratory distress
Question 2
When patients ask physicians to return their calls, the medical assistant:
A) places the message on the physician's desk.
B) leaves a voicemail on the physician's phone.
C) places the message, along with the patient's chart, on the physician's desk.
D) tells the physician immediately.
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