Author Question: When responding to a nonemergency phone call and the person needs additional information, it is ... (Read 116 times)

future617RT · **on:** Jun 25, 2018

When responding to a nonemergency phone call and the person needs additional information, it is appropriate to respond:
A) Excuse yourself from the phone call by saying, May I put you on hold for a moment?
B) May I call you back with that information?
C) Confirm the patient's phone number before hanging up because it might have changed since the patient's last appointment.
D) All of the above

Question 2

Electronic prescription refill requests is commonly referred to as:
A) patient portal
B) minute prescriptions
C) medication management
D) e-prescribing