Author Question: Which of the following telephone courtesies should be used while on the telephone with a patient? a. ... (Read 79 times)

Zulu123

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Which of the following telephone courtesies should be used while on the telephone with a patient?
 a. Use jargon.
  b. Use buffer words
  c. Use slang.
  d. Never use caller's name.

Question 2

A genetic defect in enzymes that cause retardation is:
 a. cystic fibrosis.
  b. sickle cell anemia.
  c. hemophilia.
  d. Tay-Sachs disease.



bd5255

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Answer to Question 1

b

Answer to Question 2

d



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