With all telephone calls, the first thing you will need to find ...

[evelyn o bentley]

With all telephone calls, the first thing you will need to find out is the patient's _____, in case you become disconnected.
 
  a. complaint
  b. billing address
  c. name and telephone number
  d. credit card number

Question 2

________ Caffeine and nicotine can decrease the heart rate.
 
  Indicate whether the statement is true or false

[eliasc0401]

Answer to Question 1

c

Answer to Question 2

False

[evelyn o bentley]

Thanks for the timely response, appreciate it

[adf223]

TYSM