Answer to Question 1
Correct Answer: 4
Communication skills include checking to make sure that the nurse has understood the client accurately by paraphrasing. Paraphrasing, or clarification, means that the nurse restates the client's basic message back to the client to ensure that the nurse understood the client's message correctly. Listening is paying undivided attention to what the client says and does. Giving full attention to verbal and nonverbal messages is called attending. Body language may be as much as 93 of the message a client sends. Questioning is a very direct way of speaking with clients to obtain subjective data for decision-making and planning care. Questioning techniques include closed and open-ended questions.
Answer to Question 2
Correct Answer: 1, 2, 4, 5
The student nurse should look at the client during the interview, not at the translator. The student nurse should sit across from the client. The translator should sit next to the client. The student nurse should not request that the client use his daughter as the translator. The student nurse should use language assistive services that health care agencies must provide at all points of contact, during all hours of operation. The student nurse should avoid using any medical jargon. This may be difficult for the translator to understand and translate well. The student nurse should ask one question at a time.