The nurse is interviewing the client. The nurse says to the ...

[Kikoku]

The nurse is interviewing the client. The nurse says to the client, It sounds like you don't like your new job because it's more stressful than you anticipated. Which communication technique is the nurse using in this interaction with the client?
 
  1. Listening.
  2. Attending.
  3. Questioning.
  4. Paraphrasing.

Question 2

The student nurse and the experienced nurse are meeting with an elderly Vietnamese client who is unable to speak English. Which actions indicate that the student nurse requires further education?
 
  Select all that apply.
  1. The student nurse looks intently at the translator during the interview.
  2. The student nurse is sitting directly beside the client and both of them are facing the translator.
  3. The student nurse asks one question at a time.
  4. The student nurse has requested that the client bring his daughter to the interview to translate for him.
  5. The student nurse states, Please tell him to void in this specimen container and to use a clean-catch technique when acquiring the urine.

[Harbringer]

Answer to Question 1

Correct Answer: 4

Communication skills include checking to make sure that the nurse has understood the client accurately by paraphrasing. Paraphrasing, or clarification, means that the nurse restates the client's basic message back to the client to ensure that the nurse understood the client's message correctly. Listening is paying undivided attention to what the client says and does. Giving full attention to verbal and nonverbal messages is called attending. Body language may be as much as 93 of the message a client sends. Questioning is a very direct way of speaking with clients to obtain subjective data for decision-making and planning care. Questioning techniques include closed and open-ended questions.

Answer to Question 2

Correct Answer: 1, 2, 4, 5

The student nurse should look at the client during the interview, not at the translator. The student nurse should sit across from the client. The translator should sit next to the client. The student nurse should not request that the client use his daughter as the translator. The student nurse should use language assistive services that health care agencies must provide at all points of contact, during all hours of operation. The student nurse should avoid using any medical jargon. This may be difficult for the translator to understand and translate well. The student nurse should ask one question at a time.

[Kikoku]

Excellent

[kthug]

TYSM