During an interview, the nurse states, You mentioned having ...

[jon_i]

During an interview, the nurse states, You mentioned having shortness of breath. Tell me more about that. Which verbal skill is used with this statement?
 
  a. Reflection
  b. Facilitation
  c. Direct question
  d. Open-ended question

Question 2

A woman has just entered the emergency department after being battered by her husband. The nurse needs to get some information from her to begin treatment. What is the best choice for an opening phase of the interview with this patient?
 
  a. Hello, Nancy, my name is Mrs. C.
  b. Hello, Mrs. H., my name is Mrs. C. It sure is cold today
  c. Mrs. H., my name is Mrs. C. How are you?
  d. Mrs. H., my name is Mrs. C. I'll need to ask you a few questions about what happened.

[matt]

Answer to Question 1

ANS: D
The open-ended question asks for narrative information. It states the topic to be discussed but only in general terms. The nurse should use it to begin the interview, to introduce a new section of questions, and whenever the person introduces a new topic.

Answer to Question 2

ANS: D
Address the person by using his or her surname. The nurse should introduce him or herself and give the reason for the interview. Friendly small talk is not needed to build rapport.

[jon_i]

Wow, this really help

[coreycathey]

Thanks for the timely response, appreciate it