What is one way to introduce yourself to co-workers in the office?
a. Wait for them to come to you.
b. Walk around and introduce yourself.
c. Sit in the break room and introduce yourself when co-workers enter.
d. Ask your supervisor to introduce you.
Question 2
A patient tells you, the medical biller, that you have made a mistake on her bill. She shows you, and you see that you made a typo and charged 250.00 instead of 25.00. You fix the problem but want to ask the patient not to say anything to anyone as you fear getting in trouble. What is the skillful way to handle this situation?
a. Say to the patient, Let's just keep this between us, okay?
b. Ask the patient not to tell your boss because you will get fired.
c. Never ask anyone to lie or cover up anything.
d. Adjust the account to zero so the patient won't tell anyone about the error.
Booker T. Washington in his office at Tuskegee Institute, 1900. Washington chose a policy of accommo
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