One study found it took 12 positive experiences to overcome one ...

[notis]

One study found it took 12 positive experiences to overcome one negative experience.
 
 Indicate whether the statement is true or false

Question 2

A study of European consumers found that it takes 12 positive experiences to overcome five negative ones, and that the cost of attracting a new customer is five times the cost of keeping an existing one.
 
 Indicate whether the statement is true or false

[Anna]

Answer to Question 1

T

Answer to Question 2

F

[notis]

Thanks for the timely response, appreciate it

[milbourne11]

Excellent