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Author Question: One study found it took 12 positive experiences to overcome one negative experience. Indicate ... (Read 84 times)

notis

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on: Jun 28, 2018
One study found it took 12 positive experiences to overcome one negative experience.
 
 Indicate whether the statement is true or false

Question 2

A study of European consumers found that it takes 12 positive experiences to overcome five negative ones, and that the cost of attracting a new customer is five times the cost of keeping an existing one.
 
 Indicate whether the statement is true or false


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Anna

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Reply #1 on: Jun 28, 2018
Answer to Question 1

T

Answer to Question 2

F


notis

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Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review

bblaney

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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