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Author Question: Options that are unacceptable to consumers are known as a. rejection choices. b. evocation choices. ... (Read 210 times)

j.rubin

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Options that are unacceptable to consumers are known as
 a. rejection choices.
  b. evocation choices.
  c. the inept set.
  d. the inert set.
  e. illusory choices.

Question 2

Research has shown that many customers that experience a service failure, but have it corrected to their satisfaction, often have higher loyalty than customers who did not experience a service failure.
 
 Indicate whether the statement is true or false



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ngr69

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Answer to Question 1

C

Answer to Question 2

true




j.rubin

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Reply 2 on: Jun 28, 2018
:D TYSM


skipfourms123

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

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