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Author Question: Options that are unacceptable to consumers are known as a. rejection choices. b. evocation choices. ... (Read 198 times)

j.rubin

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on: Jun 28, 2018
Options that are unacceptable to consumers are known as
 a. rejection choices.
  b. evocation choices.
  c. the inept set.
  d. the inert set.
  e. illusory choices.

Question 2

Research has shown that many customers that experience a service failure, but have it corrected to their satisfaction, often have higher loyalty than customers who did not experience a service failure.
 
 Indicate whether the statement is true or false


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ngr69

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Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

true


j.rubin

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Reply 2 on: Jun 28, 2018
Gracias!

amandalm

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Reply 3 on: Yesterday
Excellent

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