Author Question: Proposed scripts developed by grouping together events commonly mentioned by both employees and ... (Read 25 times)

tichca · **on:** Jun 28, 2018

Proposed scripts developed by grouping together events commonly mentioned by both employees and customers and then ordering those events in their sequence of occurrence is referred to as:
a. convergent scripts.
b. divergent scripts.
c. script norms.
d. one-sided script.

Question 2

Step four of the process of defining the problem is to develop possible ________, a restatement of the decision
problem in research terms written from the researcher's perspective.
a. Research approaches
b. Research abstracts
c. Research problems
d. Research methods
e. Research experiments