Proposed scripts developed by grouping together events commonly ...

[tichca]

Proposed scripts developed by grouping together events commonly mentioned by both employees and customers and then ordering those events in their sequence of occurrence is referred to as:
 a. convergent scripts.
 b. divergent scripts.
 c. script norms.
 d. one-sided script.

Question 2

Step four of the process of defining the problem is to develop possible ________, a restatement of the decision
  problem in research terms written from the researcher's perspective.
 a. Research approaches
  b. Research abstracts
  c. Research problems
  d. Research methods
  e. Research experiments

[swimkari]

Answer to Question 1

c

Answer to Question 2

c

[tichca]

Thanks for the timely response, appreciate it

[jackie]

Great answer, keep it coming