Author Question: Salespeople should know the objectives of only their own functional areas. Indicate whether the ... (Read 21 times)

fagboi · **on:** Jun 28, 2018

Salespeople should know the objectives of only their own functional areas.

Indicate whether the statement is true or false

Question 2

Discuss the importance of organizational culture

paavo · **Reply #1 on:** Jun 28, 2018

Answer to Question 1

False

Answer to Question 2

A service firm's culture reflects the shared values and beliefs that drive the organization-the formally written, the unwritten, and the actual occurrences that help employees understand the norms for behavior in the organization. In short, organizational culture establishes the dos and don'ts of employee behavior and provides the basis on which various employee behaviors can coalesce.