Author Question: The culture change program that allows personnel to break the rules in the context of serving their ... (Read 146 times)

cartlidgeashley

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The culture change program that allows personnel to break the rules in the context of serving their customers is called:
 A) change the way we work.
  B) orientation change.
  C) change the way you work.
  D) customers are your customers.
  E) putting the customer first.

Question 2

Which of the following could NOT be included in the airline molecular model?
 A) long-term parking
  B) financing arrangements
  C) rental car availability
  D) gate attendants
  E) baggage handlers



atrochim

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Answer to Question 1

C

Answer to Question 2

B



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