The culture change program that allows personnel to break the ...

[cartlidgeashley]

The culture change program that allows personnel to break the rules in the context of serving their customers is called:
 A) change the way we work.
  B) orientation change.
  C) change the way you work.
  D) customers are your customers.
  E) putting the customer first.

Question 2

Which of the following could NOT be included in the airline molecular model?
 A) long-term parking
  B) financing arrangements
  C) rental car availability
  D) gate attendants
  E) baggage handlers

[atrochim]

Answer to Question 1

C

Answer to Question 2

B

[cartlidgeashley]

Thank you

[atrochim]

No problemo