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Author Question: The culture change program that allows personnel to break the rules in the context of serving their ... (Read 139 times)

cartlidgeashley

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on: Jun 28, 2018
The culture change program that allows personnel to break the rules in the context of serving their customers is called:
 A) change the way we work.
  B) orientation change.
  C) change the way you work.
  D) customers are your customers.
  E) putting the customer first.

Question 2

Which of the following could NOT be included in the airline molecular model?
 A) long-term parking
  B) financing arrangements
  C) rental car availability
  D) gate attendants
  E) baggage handlers


atrochim

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Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

B


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cartlidgeashley

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Reply #2 on: Jun 28, 2018
Thank you


atrochim

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Reply #3 on: Jun 28, 2018
No problemo


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