Which of the following activities is used to maintain clients ...

[berenicecastro]

Which of the following activities is used to maintain clients rather than simply acquire customers?
 A) Mass marketing
  B) Increase in market share
  C) Value-based pricing strategy
  D) Short-term strategic focus
  E) Segmentation based on homogeneous needs

Question 2

Mathew has called the customer service department of one of his suppliers to make a complaint. The customer service agent acts indifferently toward Mathew's problem but agrees to resolve the issue. In this scenario, the customer service agent should:
 A) not have resolved the issue until he or she had the whole story.
  B) have been more empathetic to Mathew's situation.
  C) have asked Mathew more questions.
  D) have agreed to Mathew's demands at the start of the conversation.
  E) have asked Mathew to speak to his supervisor.

[smrtceo]

Answer to Question 1

C

Answer to Question 2

B

[berenicecastro]

Thanks for the timely response, appreciate it

[flexer1n1]

TYSM