This topic contains a solution. Click here to go to the answer

Author Question: Customers often know the strengths and weaknesses of the product they use and can provide some ... (Read 77 times)

cnetterville

  • Hero Member
  • *****
  • Posts: 547
Customers often know the strengths and weaknesses of the product they use and can provide some insight into how improvements can be made. This fact can be made use of to expand _____ between both the buying and selling organizations.
 A) critical encounter
  B) service quality
  C) service motivation
  D) collaborative involvement
  E) communication

Question 2

Bob defected to another service provider due to a friendship that developed through a civic club. Bob is an example of a(n) _____ defector.
 A) price
  B) organizational
  C) service
  D) market
  E) technological



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

makaylafy

  • Sr. Member
  • ****
  • Posts: 347
Answer to Question 1

D

Answer to Question 2

B




cnetterville

  • Member
  • Posts: 547
Reply 2 on: Jun 28, 2018
Gracias!


Sarahjh

  • Member
  • Posts: 370
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

 

Did you know?

Approximately 15–25% of recognized pregnancies end in miscarriage. However, many miscarriages often occur before a woman even knows she is pregnant.

Did you know?

In ancient Rome, many of the richer people in the population had lead-induced gout. The reason for this is unclear. Lead poisoning has also been linked to madness.

Did you know?

Dogs have been used in studies to detect various cancers in human subjects. They have been trained to sniff breath samples from humans that were collected by having them breathe into special tubes. These people included 55 lung cancer patients, 31 breast cancer patients, and 83 cancer-free patients. The dogs detected 54 of the 55 lung cancer patients as having cancer, detected 28 of the 31 breast cancer patients, and gave only three false-positive results (detecting cancer in people who didn't have it).

Did you know?

Stevens-Johnson syndrome and Toxic Epidermal Necrolysis syndrome are life-threatening reactions that can result in death. Complications include permanent blindness, dry-eye syndrome, lung damage, photophobia, asthma, chronic obstructive pulmonary disease, permanent loss of nail beds, scarring of mucous membranes, arthritis, and chronic fatigue syndrome. Many patients' pores scar shut, causing them to retain heat.

Did you know?

The types of cancer that alpha interferons are used to treat include hairy cell leukemia, melanoma, follicular non-Hodgkin's lymphoma, and AIDS-related Kaposi's sarcoma.

For a complete list of videos, visit our video library