This topic contains a solution. Click here to go to the answer

Author Question: A firm focusing more on how to provide value to customers than on the physical product or production ... (Read 143 times)

notis

  • Hero Member
  • *****
  • Posts: 596
A firm focusing more on how to provide value to customers than on the physical product or production process is embracing a(n) ____ orientation.
 a. marketing
  b. quality
  c. external
  d. value

Question 2

Newport Country Club has a few unhappy members. They were not treated well at their last dinner at the club. What can Newport Country Club do to prevent these members from leaving the club for another club or quitting the country club lifestyle altogether?



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

xiazhe

  • Sr. Member
  • ****
  • Posts: 331
Answer to Question 1

A

Answer to Question 2

Research shows that when customers are unhappy, the best method of keeping the customer is through an empowered frontline employee. Newport Country Club should ensure that its wait staff is courteous and on time. Management should immediately address the problem and empathize with the members. It also would be good for them to offer the affected members a free meal or other perk for their troubles.




notis

  • Member
  • Posts: 596
Reply 2 on: Jun 28, 2018
Great answer, keep it coming :)


vickybb89

  • Member
  • Posts: 347
Reply 3 on: Yesterday
:D TYSM

 

Did you know?

More than 2,500 barbiturates have been synthesized. At the height of their popularity, about 50 were marketed for human use.

Did you know?

In 1886, William Bates reported on the discovery of a substance produced by the adrenal gland that turned out to be epinephrine (adrenaline). In 1904, this drug was first artificially synthesized by Friedrich Stolz.

Did you know?

Nearly 31 million adults in America have a total cholesterol level that is more than 240 mg per dL.

Did you know?

Long-term mental and physical effects from substance abuse include: paranoia, psychosis, immune deficiencies, and organ damage.

Did you know?

The strongest synthetic topical retinoid drug available, tazarotene, is used to treat sun-damaged skin, acne, and psoriasis.

For a complete list of videos, visit our video library