This topic contains a solution. Click here to go to the answer

Author Question: Glenn is a salesperson for a beer and wine distributor. One of his customers stated that she is ... (Read 77 times)

bobbysung

  • Hero Member
  • *****
  • Posts: 519
Glenn is a salesperson for a beer and wine distributor. One of his customers stated that she is unhappy because her last order contained several broken bottles and was not delivered on time. Which of the following should Glenn do after expressing empathy and taking responsibility for the problem?
 A) He should offer the customer a discount on their next order.
  B) He should reimburse the customer for the broken bottles.
  C) He should ask the customer what he or she would like him to do.
  D) He should allow the customer to vent.
  E) He should apologize and send more bottles to replace the broken bottles.

Question 2

The most difficult type of defectors to bring back once they leave are the _____ defectors.
 A) price
  B) product
  C) service
  D) market
  E) technological



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Rilsmarie951

  • Sr. Member
  • ****
  • Posts: 316
Answer to Question 1

C

Answer to Question 2

B




bobbysung

  • Member
  • Posts: 519
Reply 2 on: Jun 28, 2018
Wow, this really help


ebonylittles

  • Member
  • Posts: 318
Reply 3 on: Yesterday
:D TYSM

 

Did you know?

The first documented use of surgical anesthesia in the United States was in Connecticut in 1844.

Did you know?

Limit intake of red meat and dairy products made with whole milk. Choose skim milk, low-fat or fat-free dairy products. Limit fried food. Use healthy oils when cooking.

Did you know?

Hyperthyroidism leads to an increased rate of metabolism and affects about 1% of women but only 0.1% of men. For most people, this increased metabolic rate causes the thyroid gland to become enlarged (known as a goiter).

Did you know?

Asthma cases in Americans are about 75% higher today than they were in 1980.

Did you know?

More than nineteen million Americans carry the factor V gene that causes blood clots, pulmonary embolism, and heart disease.

For a complete list of videos, visit our video library