Even though salespeople are rarely responsible for installation, ...

[james]

Even though salespeople are rarely responsible for installation, which of the following is a reason for them to be present when their products are being installed?
 A) This allows the salesperson the opportunity to sell the customer additional products.
  B) Installation teams usually do not possess the same relational skills that salespeople do.
  C) The salesperson may have to cover up installation- or order-processing mistakes.
  D) The salesperson can refer other salespeople to the buyer for additional follow-up sessions.
  E) This allows the salesperson to ask for a testimonial for future sales dialogues.

Question 2

While other defector types are primarily externally driven, these defectors leave as a result of problems with the internal operations of the firm.
 A) price defectors
  B) product defectors
  C) service defectors
  D) market defectors
  E) technological defectors

[gasdhashg]

Answer to Question 1

B

Answer to Question 2

C

[james]

Wow, this really help

[coreycathey]

Thanks for the timely response, appreciate it