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Author Question: Even though salespeople are rarely responsible for installation, which of the following is a reason ... (Read 132 times)

james

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on: Jun 28, 2018
Even though salespeople are rarely responsible for installation, which of the following is a reason for them to be present when their products are being installed?
 A) This allows the salesperson the opportunity to sell the customer additional products.
  B) Installation teams usually do not possess the same relational skills that salespeople do.
  C) The salesperson may have to cover up installation- or order-processing mistakes.
  D) The salesperson can refer other salespeople to the buyer for additional follow-up sessions.
  E) This allows the salesperson to ask for a testimonial for future sales dialogues.

Question 2

While other defector types are primarily externally driven, these defectors leave as a result of problems with the internal operations of the firm.
 A) price defectors
  B) product defectors
  C) service defectors
  D) market defectors
  E) technological defectors


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gasdhashg

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Reply #1 on: Jun 28, 2018
Answer to Question 1

B

Answer to Question 2

C


james

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Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review

matt95

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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