Author Question: Although appropriate within the manufacturing sector, which of the following does NOT work well ... (Read 154 times)

strangeaffliction

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Although appropriate within the manufacturing sector, which of the following does NOT work well within the service sector?
 A) implicit guarantees
  B) defection management
  C) zero defects model
  D) zero defections model
  E) conquest marketing

Question 2

Which of the following relationship strategies is most likely to be used by a health club as it tries to create social bonds with its clientele?
 A) membership programs
  B) coupons
  C) personalized training
  D) customer reminder notifications
  E) family discount programs



jrpg123456

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Answer to Question 1

C

Answer to Question 2

A



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