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Author Question: Although appropriate within the manufacturing sector, which of the following does NOT work well ... (Read 193 times)

strangeaffliction

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  • Posts: 660
on: Jun 28, 2018
Although appropriate within the manufacturing sector, which of the following does NOT work well within the service sector?
 A) implicit guarantees
  B) defection management
  C) zero defects model
  D) zero defections model
  E) conquest marketing

Question 2

Which of the following relationship strategies is most likely to be used by a health club as it tries to create social bonds with its clientele?
 A) membership programs
  B) coupons
  C) personalized training
  D) customer reminder notifications
  E) family discount programs


jrpg123456

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  • Posts: 317
Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

A


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