Author Question: The statement Let us make a list of the pros and cons associated with purchasing my product is an ... (Read 74 times)

SGallaher96

  • Hero Member
  • *****
  • Posts: 509
The statement Let us make a list of the pros and cons associated with purchasing my product is an example of which of the following types of techniques to earn commitment?
 A) The direct commitment technique
  B) The boomerang method technique
  C) The summary commitment technique
  D) The balance sheet commitment technique
  E) The alternative choice technique

Question 2

The manager of a bank branch contacted complaining customers to explain how their voices resulted in bank policy changes. This is an example of which service recovery basic rule of thumb?
 A) Actively encourage complaints.
  B) Train employees.
  C) Empower the front line.
  D) Respond quickly.
  E) Close the loop.



emily12345

  • Sr. Member
  • ****
  • Posts: 321
Answer to Question 1

D

Answer to Question 2

E



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question


 

Did you know?

An identified risk factor for osteoporosis is the intake of excessive amounts of vitamin A. Dietary intake of approximately double the recommended daily amount of vitamin A, by women, has been shown to reduce bone mineral density and increase the chances for hip fractures compared with women who consumed the recommended daily amount (or less) of vitamin A.

Did you know?

Multiple sclerosis is a condition wherein the body's nervous system is weakened by an autoimmune reaction that attacks the myelin sheaths of neurons.

Did you know?

Normal urine is sterile. It contains fluids, salts, and waste products. It is free of bacteria, viruses, and fungi.

Did you know?

Amphetamine poisoning can cause intravascular coagulation, circulatory collapse, rhabdomyolysis, ischemic colitis, acute psychosis, hyperthermia, respiratory distress syndrome, and pericarditis.

Did you know?

Stroke kills people from all ethnic backgrounds, but the people at highest risk for fatal strokes are: black men, black women, Asian men, white men, and white women.

For a complete list of videos, visit our video library