The statement Let us make a list of the pros and cons associated with purchasing my product is an example of which of the following types of techniques to earn commitment?
A) The direct commitment technique
B) The boomerang method technique
C) The summary commitment technique
D) The balance sheet commitment technique
E) The alternative choice technique
Question 2
The manager of a bank branch contacted complaining customers to explain how their voices resulted in bank policy changes. This is an example of which service recovery basic rule of thumb?
A) Actively encourage complaints.
B) Train employees.
C) Empower the front line.
D) Respond quickly.
E) Close the loop.
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