Author Question: The statement I'm concerned that if we ever have trouble with a copier we have bought from your ... (Read 58 times)

hubes95 · **on:** Jun 28, 2018

The statement I'm concerned that if we ever have trouble with a copier we have bought from your company, you won't service it in a timely fashion is an example of a product objection.

Indicate whether the statement is true or false

Question 2

The ____ gap is the difference between the service the firm promises to deliver through its external communications and the service it actually delivers to its customers.
A) knowledge
B) standards
C) delivery
D) communications
E) service