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Author Question: The statement I'm concerned that if we ever have trouble with a copier we have bought from your ... (Read 12 times)

hubes95

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on: Jun 28, 2018
The statement I'm concerned that if we ever have trouble with a copier we have bought from your company, you won't service it in a timely fashion is an example of a product objection.
 
 Indicate whether the statement is true or false

Question 2

The ____ gap is the difference between the service the firm promises to deliver through its external communications and the service it actually delivers to its customers.
 A) knowledge
  B) standards
  C) delivery
  D) communications
  E) service


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adammoses97

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Reply #1 on: Jun 28, 2018
Answer to Question 1

False

Answer to Question 2

D


hubes95

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Reply 2 on: Jun 28, 2018
Excellent

amcvicar

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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