A hotel may feel that its customers prefer comfortable rooms, ...

[Mimi]

A hotel may feel that its customers prefer comfortable rooms, when, in fact, the majority of the hotel's customers spend little time in their rooms and are more interested in on-site amenities such as the pool, spa, and restaurants. This hotel is suffering from a _____ gap.
 A) knowledge
  B) standards
  C) delivery
  D) communications
  E) confirmation

Question 2

Companies that have products in the decline stage should immediately divest them.
 
 Indicate whether the statement is true or false

[macybarnes]

Answer to Question 1

A

Answer to Question 2

False