Author Question: A hotel may feel that its customers prefer comfortable rooms, when, in fact, the majority of the ... (Read 187 times)

Mimi

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A hotel may feel that its customers prefer comfortable rooms, when, in fact, the majority of the hotel's customers spend little time in their rooms and are more interested in on-site amenities such as the pool, spa, and restaurants. This hotel is suffering from a _____ gap.
 A) knowledge
  B) standards
  C) delivery
  D) communications
  E) confirmation

Question 2

Companies that have products in the decline stage should immediately divest them.
 
 Indicate whether the statement is true or false



macybarnes

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Answer to Question 1

A

Answer to Question 2

False



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