Author Question: All of the following are benefits of customer satisfaction except: A) the firm is more insulated ... (Read 51 times)

jon_i · **on:** Jun 28, 2018

All of the following are benefits of customer satisfaction except:
A) the firm is more insulated from price competition.
B) the firm provides a positive work environment for its employees.
C) positive word-of-mouth communications is generated from satisfied customers.
D) satisfied customers make purchases more frequently.
E) none of these are exceptions.

Question 2

A feature article is a few pages of typewritten copy typically fewer than 300 words used to draw attention to a company event, product, or person affiliated with the firm.

Indicate whether the statement is true or false