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Author Question: Resilience and shrewdness are important characteristics for salespeople to have when dealing with ... (Read 133 times)

s.tung

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Resilience and shrewdness are important characteristics for salespeople to have when dealing with customer complaints.
 
 Indicate whether the statement is true or false

Question 2

When organizational buyers consider changes from one selling firm to another, what are the two main categories of switching costs they consider?
 A) Trust and relationship commitment
  B) Transactional and collaborative relationships
  C) Investments and risk of exposure
  D) Operational linkages and relationship connectors.



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juiceman1987

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Answer to Question 1

F

Answer to Question 2

C





 

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