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Author Question: Resilience and shrewdness are important characteristics for salespeople to have when dealing with ... (Read 46 times)

s.tung

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on: Jun 28, 2018
Resilience and shrewdness are important characteristics for salespeople to have when dealing with customer complaints.
 
 Indicate whether the statement is true or false

Question 2

When organizational buyers consider changes from one selling firm to another, what are the two main categories of switching costs they consider?
 A) Trust and relationship commitment
  B) Transactional and collaborative relationships
  C) Investments and risk of exposure
  D) Operational linkages and relationship connectors.


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juiceman1987

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Reply #1 on: Jun 28, 2018
Answer to Question 1

F

Answer to Question 2

C


s.tung

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Reply #2 on: Jun 28, 2018
Correct answers!


juiceman1987

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Reply #3 on: Jun 28, 2018
Great! Please up vote :D


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