This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: ________ involves identifying your customers by finding out as much detail as possible. This ... (Read 115 times)

jlmhmf

  • Hero Member
  • *****
  • Posts: 552
on: Jun 28, 2018
________ involves identifying your customers by finding out as much detail as possible. This includes not just names, but other characteristics such as habits, preferences, and so forth.
 a. Enterprise resource planning (ERP)
 b. Decision support systems (DSS)
 c. Marketing information systems (MIS)
 d. Customer relationship management (CRM)

Question 2

When obtaining leads from lists and directories, salespeople should remember:
 a. the information may be obsolete.
  b. other salespeople have access to the same lists.
  c. many buyers do not like having their names on lists
  d. lists are more effective than directories.
  e. All of the above.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

tdewitt

  • Sr. Member
  • ****
  • Posts: 318
Reply #1 on: Jun 28, 2018
Answer to Question 1

d

Answer to Question 2

A


jlmhmf

  • Hero Member
  • *****
  • Posts: 552
Reply #2 on: Jun 28, 2018
Correct answers!


tdewitt

  • Sr. Member
  • ****
  • Posts: 318
Reply #3 on: Jun 28, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

The ratio of hydrogen atoms to oxygen in water (H2O) is 2:1.

Did you know?

The modern decimal position system was the invention of the Hindus (around 800 AD), involving the placing of numerals to indicate their value (units, tens, hundreds, and so on).

Did you know?

Liver spots have nothing whatsoever to do with the liver. They are a type of freckles commonly seen in older adults who have been out in the sun without sufficient sunscreen.

Did you know?

The most dangerous mercury compound, dimethyl mercury, is so toxic that even a few microliters spilled on the skin can cause death. Mercury has been shown to accumulate in higher amounts in the following types of fish than other types: swordfish, shark, mackerel, tilefish, crab, and tuna.

Did you know?

As the western states of America were settled, pioneers often had to drink rancid water from ponds and other sources. This often resulted in chronic diarrhea, causing many cases of dehydration and death that could have been avoided if clean water had been available.

Succession in the intertidal zone involves colonization and competition for limited space among spec Succession in the intertidal zone involves colonization and competition for limited space among spec
RNA structure detail RNA structure detail
Lucas Samaras, Room No. 2 (popularly known as the Mirrored Room) (detail). Lucas Samaras, Room No. 2 (popularly known as the Mirrored Room) (detail).
Finding Added Sugars on the Label A food Finding Added Sugars on the Label A food
Documenting a finding from the ophthalmoscopic examination Documenting a finding from the ophthalmoscopic examination
finding resultant for the following force combinations finding resultant for the following force combinations
Video: Properties of water -structure of water and polarity (Ionized and polar compounds)

For a complete list of videos, visit our video library