Answer to Question 1
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Answer to Question 2
Self-service is advancing in many industries wherein a customer interacts with technology (e.g., banking, airport check-in, and prescription renewals). These marketing exchanges occur between a person and a machine, so the variability of the service encounter is reduced by the standardization of the equipment. Bad variability involves errors in the system (e.g., poor customer service), and managers of logistics, human resources, and marketing want to reduce this variability. Good variability involves the customization and tailoring of the service delivery for the customer's unique needs. Not surprisingly, it often enhances customer satisfaction. Automated services are usually introduced to reduce the errorful, bad variability. With time, and as menus become more sophisticated with more options, it is conceivable that good variability may also be enhanced (at least for customers who can deal with the technology).
Example of an Explanation of Benefits statement.
Example of a patient statement.
With a three-way catalytic converter, emission control is most efficient with an air–fuel ratio ...
International Normalized Ratio Guidelines for Dental Treatment
Carbon Isotope ratio