« previous next »

Author Question: Pokmon Go is a mobile game in which players have to physically travel around the world to catch ... (Read 14 times)

sheilaspns

  • Hero Member
  • *****
  • Posts: 567
on: Jun 28, 2018
Pokmon Go is a mobile game in which players have to physically travel around the world to catch magical creatures with their phones. What is this game an example of?
 a. Mixed reality
  b. Virtual reality
  c. Augmented reality
  d. Artificial reality

Question 2

There are many technologies that can help deliver customer service. Choose three of the technologies discussed in the chapter. Explain the nature of the technology and its potential advantages and disadvantages in customer service applications.


dantucker

  • Sr. Member
  • ****
  • Posts: 346
Reply #1 on: Jun 28, 2018
Answer to Question 1

c

Answer to Question 2

The technologies are:

Telephone-Related Technologies
 Interactive voice response (IVR)
 Intelligent call routing
 Call recording
 Help desk/problem-tracking software
Website Technologies
 Email response management systems (ERMS)
 Embedded service modules
 Mobile applications
 Agent technology

There are other more specific technologies like eticketing that are mentioned throughout the chapter. It might be good to ask students to give an example of each as used by some company with which they are familiar.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Drug-induced pharmacodynamic effects manifested in older adults include drug-induced renal toxicity, which can be a major factor when these adults are experiencing other kidney problems.

Did you know?

A seasonal flu vaccine is the best way to reduce the chances you will get seasonal influenza and spread it to others.

Did you know?

The largest baby ever born weighed more than 23 pounds but died just 11 hours after his birth in 1879. The largest surviving baby was born in October 2009 in Sumatra, Indonesia, and weighed an astounding 19.2 pounds at birth.

Did you know?

Bacteria have flourished on the earth for over three billion years. They were the first life forms on the planet.

Did you know?

Studies show that systolic blood pressure can be significantly lowered by taking statins. In fact, the higher the patient's baseline blood pressure, the greater the effect of statins on his or her blood pressure.

Tiger quoll sleeping at the window of the nocturnal animals exhibit at Sydney Wildlife World Tiger quoll sleeping at the window of the nocturnal animals exhibit at Sydney Wildlife World
World Ecosystem World Ecosystem
New Yorkers flee from the dust caused by the collapse of the twin towers of the World Trade Center f New Yorkers flee from the dust caused by the collapse of the twin towers of the World Trade Center f
Per capita consumption of power is high in the developed world and highest in the United States Per capita consumption of power is high in the developed world and highest in the United States
World Population, 1850–2150 World Population, 1850–2150
Penicillin saved the lives of many soldiers in World War II Penicillin saved the lives of many soldiers in World War II
Video: Endocytosis -Types and Phagocytosis

For a complete list of videos, visit our video library