« previous next »

Author Question: Pokmon Go is a mobile game in which players have to physically travel around the world to catch ... (Read 30 times)

sheilaspns

  • Hero Member
  • *****
  • Posts: 567
on: Jun 28, 2018
Pokmon Go is a mobile game in which players have to physically travel around the world to catch magical creatures with their phones. What is this game an example of?
 a. Mixed reality
  b. Virtual reality
  c. Augmented reality
  d. Artificial reality

Question 2

There are many technologies that can help deliver customer service. Choose three of the technologies discussed in the chapter. Explain the nature of the technology and its potential advantages and disadvantages in customer service applications.


dantucker

  • Sr. Member
  • ****
  • Posts: 346
Reply #1 on: Jun 28, 2018
Answer to Question 1

c

Answer to Question 2

The technologies are:

Telephone-Related Technologies
 Interactive voice response (IVR)
 Intelligent call routing
 Call recording
 Help desk/problem-tracking software
Website Technologies
 Email response management systems (ERMS)
 Embedded service modules
 Mobile applications
 Agent technology

There are other more specific technologies like eticketing that are mentioned throughout the chapter. It might be good to ask students to give an example of each as used by some company with which they are familiar.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Patients who cannot swallow may receive nutrition via a parenteral route—usually, a catheter is inserted through the chest into a large vein going into the heart.

Did you know?

A serious new warning has been established for pregnant women against taking ACE inhibitors during pregnancy. In the study, the risk of major birth defects in children whose mothers took ACE inhibitors during the first trimester was nearly three times higher than in children whose mothers didn't take ACE inhibitors. Physicians can prescribe alternative medications for pregnant women who have symptoms of high blood pressure.

Did you know?

Long-term mental and physical effects from substance abuse include: paranoia, psychosis, immune deficiencies, and organ damage.

Did you know?

It is believed that humans initially contracted crabs from gorillas about 3 million years ago from either sleeping in gorilla nests or eating the apes.

Did you know?

A headache when you wake up in the morning is indicative of sinusitis. Other symptoms of sinusitis can include fever, weakness, tiredness, a cough that may be more severe at night, and a runny nose or nasal congestion.

In Second Life, multiplayer online game, two avatars engage in virtual courtship. In Second Life, multiplayer online game, two avatars engage in virtual courtship.
The United States is the most racially– ethnically diverse society in the world. This can be our ... The United States is the most racially– ethnically diverse society in the world. This can be our ...
The World's Megacities The World's Megacities
Paleogene world Paleogene world
Growth in the demand for oil from the developing world Growth in the demand for oil from the developing world
Penicillin saved the lives of many soldiers in World War II Penicillin saved the lives of many soldiers in World War II
Video: Introduction to Insulin

For a complete list of videos, visit our video library